Privacy Policy
for
Flourish Counselling QLD Services
Effective Date: 29th March 2024
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1. INTRODUCTION
Flourish Counselling QLD is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including the Queensland Health Records Act 2001 (Qld) where applicable.
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2. COLLECTION OF PERSONAL INFORMATION
We may collect personal information directly from you or indirectly through our website or other communication channels as well as within our counselling sessions. Personal information we may collect includes but is not limited to:
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Name, address, and contact details including that of your emergency contact
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Date of birth
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Health information (e.g., medical history, mental health information, session notes, counselling plan, personal goals etc)
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Payment details
We collect personal information for the primary purpose of providing counselling services, managing appointments, and maintaining client records.
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3. USE AND DISCLOSURE OF PERSONAL INFORMATION
We use and disclose personal information for purposes related to the provision of counselling services, including:
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Contacting you and scheduling appointments
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Billing and payment purposes
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Sending reminders and updates regarding your appointments
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Internal record keeping and administration
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Quality assurance and improvement of our services
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Compliance with legal obligations
We may disclose personal information to third parties where necessary and appropriate, including:
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Healthcare providers involved in your care (with your consent), including referred services where applicable
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Medicare or health insurance providers for billing purposes where applicable
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Legal or regulatory authorities as required by law
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Mandatory reporting where you or someone close to you may be in danger or have their life at risk
4. SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect the security of your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, technological, and administrative security measures.
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5. ACCESS AND CORRECTION OF PERSONAL INFORMATION
You have the right to access and correct your personal information held by us, subject to exceptions allowed by law. If you would like to access or correct your personal information, please contact us using the details provided below.
6. WEBSITE AND COOKIES
Our website may use cookies to enhance your experience. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.
7. OVERSEAS DISCLOSURE
We do not disclose personal information to overseas recipients unless necessary for the provision of services and with appropriate consent or as required by law.
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8. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated Privacy Policy will be posted on our website with the effective date.
9. CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us via email:
Flourish Counselling QLD
support@flourishcounsellingqld.com
10. COMPLAINTS
If you believe your privacy rights have been breached or have concerns about how we handle your personal information, please contact us using the details provided above. We take privacy complaints seriously and will respond promptly.
By accessing our services or using our website, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.